Refund & Return Policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. The items are considered received once the tracking number reports the package as delivered. 

To start a refund, you can contact us at info@leyaballerina.com or use the contact form below. If your refund is accepted, we’ll send you a refund to the same account used for paying at checkout.

You can always contact us for any refund question at info@leyaballerina.com.

CASES COVERED BY OUR REFUND POLICY

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will need proof of the damage or issue, please take pictures or videos and attach them to the refund request email.

Exceptions / non-returnable items

Our gift cards are non refundable.

Exchanges

If you receive a damaged item, you can ask for a product exchange rather than a refund. We will ship the new product out to you free of charge.

Any difference in price between the old and new product will instead need to be covered by paying the difference. 

Returns

Due to the personalised nature of our products and our free shipping policy, we will not accept returns. We can offer refunds instead.